MICROS Systems has announced that Westmark Hotels has deployed MICROS’s OPERA Reservation System
to manage central reservations for its 11 hotels. Additionally, Westmark
has now deployed OPERA Customer Information System to centrally
store guest history, and OPERA Web Suite to provide real-time web
connectivity to book reservations directly to the OPERA Reservation
System, eliminating any transactional fees. Westmark Hotels selected MICROS’s OPERA Reservation System (ORS) to
operate its central reservation office in Seattle, Washington where it
runs reservation traffic for close to 2,000 rooms. Westmark Hotels
selected MICROS’s OPERA Reservations System because of its robust
functionality and the single database environment, which extends to the
property level.

“MICROS OPERA allows Westmark to provide a real-time online reservation
booking system for its consumers,” stated Steve Leonard, Vice President
and General Manager of Westmark Hotels. “In addition, with the OPERA
Customer Information System, Westmark will be able to store its guest
history centrally and share the data amongst all its properties.”

“MICROS OPERA developers are exceptional and we are thrilled with the
product,” stated Sharon Lloyd, IS/Central Reservations Manager for
Westmark Hotels. “Everyone from MICROS that was involved in the project
was extremely knowledgeable, helpful and professional. The process of
implementation exceeded my expectations.”

“The MICROS OPERA Enterprise Solution provides a total solution, from
central reservation systems to property based systems, as the new
technologies can help streamline operations and enhance the guest
experience,” stated Tom Giannopoulos, Chairman and CEO of MICROS Systems.
“We look forward to continuing to grow our strong partnership with
Westmark Hotels.”
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