US Airways issued the
following statement in response to the U.S. Department of Transportation
(DOT) Inspector General’s Review of December 2004 Air Travel Disruptions
issued today:
“The operational events over the Christmas holidays were unfortunate for
our company, our employees, and most notably for the passengers that were
affected. We have worked very hard since that time to improve our staffing
situation and implement other changes that will enhance our operations,
including a major February schedule change that is having a clear and
beneficial impact. The Inspector General’s staff had a challenging task in
trying to chronicle a very complicated set of circumstances, and we trust
that DOT officials recognize both our regret over the situation as well as
the many initiatives we have taken to improve service to our customers.”
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