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DFW Ambassadors Assist Eight-Millionth Passenger

International Airport’s Ambassadors reached another milestone today by
greeting their eight-millionth passenger in six years of existence. Ben
Sherman of Silver City, New Mexico was designated as the eight-millionth
passenger to be assisted by an Ambassador. As a result, they received four
free American Airlines tickets to any destination in North America, a
weekend stay at the new Grand Hyatt Hotel being built above DFW’s
International Terminal D, and a host of other prizes. “The Ambassador program has been a huge success,” said Jeff Fegan, CEO of
DFW Airport. “I could not be more proud of the fine volunteers who we have
meeting and helping our passengers. It’s rewarding to know that our
volunteers have served so many people in just over six years.”

The award was presented today at a press conference honoring the Airport
Ambassadors for their outstanding service to passengers and the airport
community at large. Ben Sherman and his wife Susan were on their way home
from a vacation in Lima when he asked an Ambassador for assistance,
thereby winning the prize.

“Our ambassadors will play a huge role in the opening of our new Skylink
people mover, the new International Terminal D and the Grand Hyatt Hotel
later this year,” said Joe Lopano, Executive VP for Marketing and Terminal
Management at DFW International Airport. “Many times our Ambassadors are
the first direct contact passengers have with DFW International Airport
and North Texas, and we’re proud to have them on the front lines.”

The 450-member strong Ambassador Program has been instrumental in the
Airport’s customer service efforts post 9/11, and Ambassadors assist with
DFW’s Holiday Helpers Program and other special events.

“We are reaching out to the community that has supported us so well, to
ask for more volunteers to become an Ambassador,” said Karen Turner,
Program Manager. “We will deploy Ambassadors to the new International
Terminal D this summer in addition to serving the existing four terminals.
It’s an exciting time to be part of our program.”


The Ambassador Program assisted its first passenger in November 1998 and
has become a model program for other airports around the world. DFW
Ambassadors speak a total of 38 languages, and 118 Ambassador volunteers
speak more than one foreign language. Ambassador Program members hail from
50 different countries spanning a total of 5 continents.

Volunteers are asked to work at least one 4-hour shift every week. Anyone
interested in volunteering as a DFW Airport Ambassador is asked to visit and click on the Ambassador Volunteers page or
call Ambassador Program Manager Karen Turner at 972-574-1492.