The British Library Goes Wireless
The British Library has launched wireless internet connectivity in the
public areas of its building at St Pancras. The new service offers wireless
internet access (WiFi) throughout the 11 reading rooms, the 225-seat
conference auditorium, the café and restaurant and even the outdoor Piazza
area. It will enable readers, researchers and business-people to connect to
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the internet and access email using either their existing service provider
or by using the Library’s own pay-as-you-go service.
The Library receives around 3,000 visitors a day and its proximity to Kings
Cross, Euston and the forthcoming Channel Tunnel Rail Link make it an ideal
location for business travellers to drop in and, using a PDA or
wirelessly-enabled laptop, check their email or consult the web .
“At the British Library we are continually exploring ways in which
technology can help us to improve services to our users,” said Lynne
Brindley, Chief Exececutive of the British Library. “All of us are more
reliant than ever upon information and communications technology and we
increasingly expect to be able to have access to that technology whenever
and wherever we need it. Surveys we conducted recently confirmed that,
alongside the materials they consult here, our users want to be able to
access the Internet when they are at the Library for research or to
communicate with colleagues.”
John De Lucy, the Library’s Head of Estates and Facilities, commissioned
Building Zones, consultants in providing technology that changes the way
people use buildings, to undertake a user study with the aim of identifying
the computing equipment that visitors were bringing to the Library and
their needs for wireless Internet connectivity.
The conclusion from the survey was that there was an overwhelming demand
for the service. Email was the most requested application and visitors
preferred to access this from their own equipment rather than a fixed
terminal. Continued access to the British Library catalogue was also a
requirement.
Building Zones partnered with The Cloud and Hewlett Packard (HP) to roll
out the building infrastructure, network and user support services. The
trial service went live on the 31 May this year and by the end of that
period the service was registering 1,200 sessions per week. With this level
of usage The British Library is central London’s most active, and largest,
public hotspot.
“The Library is a popular location for mobile workers and its strategic
location between the three major transportation hubs of Kings Cross, Euston
Station and the soon to be opened Eurostar terminal is a huge factor in
attracting these users who need to be able to access email and the
Internet,” said Philip Ross, Chairman of Building Zones. “This is the
recognised vision of wirelessly enabled ‘work environments’ rather than
locations such as cafés. In the near future, wireless technology will
change building design, urban planning and how people work and the
completion of The British Library project is a major success story for this
technology.”
As well as delivering the network infrastructure behind The Library’s WiFi
service, The Cloud is also facilitating an outsourced support service for
the Library’s users thereby removing the need for the Library to hire
support staff to manage this service.
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