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HPL Hotels & Resorts opts for Pelican System

HPL Hotels & Resorts (HPLHR), a Singapore-based hospitality management company and a wholly owned subsidiary of Singapore main-board listed Hotel Properties Limited (HPL), signs an agreement with Pelican System (Version 2.0) to implement their web-based reservation system to improve online control over rates and allotments.ÊThis agreement applies to all the 10 hotels and resorts managed by HPL Hotels & Resorts, which include the five Concorde Hotels - Singapore, Kuala Lumpur, Shah Alam, Kuala Lumpur International Airport and Gold Coast; Hard Rock Hotels in Bali and Pattaya; and three boutique resorts - Casa del Mar - Langkawi, The Lakehouse - Cameron Highlands and Rihiveli Beach Resort - Maldives.Ê The system is expected to go live on 16 September 2004.

“With Pelican System, it enables us to manage all our online bookings and rates distribution to all market segments from Internet users, travel agents to corporate clients.  We would have better control over rates; ability to implement flexible rates structure through distribution of confidential rates and ad hoc promotional rates for different seasons and need periods of the hotels to travel agents and corporate clients.Ê In addition, the system also allows our hotels to provide room allotments, with easy instant confirmation of every reservation, based on rate categories to achieve greater overall yield,” said Edmund Nicholas, Vice President of Marketing for HPL Hotels & Resorts.

Added Mr Nicholas, “Being extremely user friendly and providing greater distribution and geographical reach, Pelican will assist our hotels to increase the number of travel agents and corporate clients worldwide without the hassle of manual administration procedures, thus ensuring better customer service and satisfaction.”

Pelican’s flexible and secured reservation system allows all online users to make, change and cancel reservations instantly without hassle.Ê Users can also make additional requests such as airport transfers, additional meals and other services, pertaining to the reservation online.Ê Its custom-designed reservation pages feature also allows hotels to format pages to reflect the hotels’ looks and feel and feature packages and promotional information in detail.

“We are confident with Pelican’s advanced architecture program and database structure design to provide the flexibility to fulfil our hotels’ differing needs and requirements.Ê Thus, maximising hotels’ sales and marketing efforts and effectiveness to achieve overall yield of hotels’ revenues,” said Mr Nicholas.