Trump International Hotel & Tower (TIHT) just became the first hotel in New York City to win Conde Nast Traveler’s Readers’ Choice Award for Top North American Hotel. TIHT was also recently ranked the best business hotel in Travel + Leisure’s 2004 World’s Best Awards in the “Hotels: Continental U.S. and Canada” category. How does Trump stay on top of the most competitive hospitality market in the world? According to General Manager Tom Downing, who joined the luxury property before its January 1997 opening, it takes a five-star philosophy that emphasizes the tireless pursuit of supreme guest comfort. “These awards are an outstanding tribute to our staff. It definitely takes a village of dedicated, caring and talented employees to run a world-class hotel around the clock with precision, discretion and flair,” said Downing. “But it also requires the ability to think creatively and genuinely—not in a scripted or prescribed manner—to continually anticipate guests’ needs and requests. Every staff member at Trump International Hotel & Tower is to be commended for the inspired hospitality they personally provide each of our guests.”
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