Nancy J. Knipp, a
24-year veteran of American Airlines, has been named managing director of
Premium Services for American.She will direct global operations for the
42 Admirals Club facilities, plus the Flagship Lounge(R), Arrivals Lounge,
and Admirals Club Executive Center(R) facilities and other services for
American’s premium customers. She will be based at American’s corporate
headquarters in Fort Worth, Texas. Knipp replaces Cathy Bradley Berg, who
was recently named managing director-Passenger Sales for American’s
Western Division, based in Los Angeles.
Knipp’s most recent responsibilities include overseeing all aspects of
American’s operations throughout Japan, leading the airline through the
biggest expansion in Japan in its 17-year history of operating in the
“While in Japan, Nancy redefined business strategies and guided a new
management structure that resulted in productivity improvements averaging
40 percent,” said David Cush, American’s vice president-Passenger Sales.
“Nancy’s proven leadership, enthusiasm and management experience, her
focus on our customers, and her extensive knowledge of American and the
industry make her a natural choice for leading Premium Services.”
Knipp joined American in 1980, working in airport operations in
Minneapolis, Minn. From there, she progressed quickly within American,
gaining experience in Sales, Marketing and Operations through various
management positions in Chicago, Dallas/Fort Worth, Florida and Los
Knipp relocated to Hong Kong in 1997 and assumed the role of regional
manager-Marketing and Corporate Sales, for the American Airlines
Asia/South Pacific Region. In February 2002, Knipp was appointed
American’s managing director for Japan.
Knipp has been recognized with numerous awards for her achievements while
at American, including the 2000 Global PAAcesetter Award and the 1998
Global Visionary Award.
“I’m eager and ready to take on this new role, leading the world-class
Premium Services team through an ever-changing industry environment,”
Knipp said. “Together, we’ll ensure that our clubs and lounges continue
providing the services our premium customers have come to expect from
In 1939, American Airlines opened the industry’s first VIP lounge at
LaGuardia Airport in New York, the beginning of what was to become the
Admirals Club network. Today, American has 42 Admirals Club facilities
located at airports around the world, offering travelers a host of
business tools and convenient services in a comfortable, professional and
The newest Admirals Club lounge opened recently at Los Angeles
International Airport, and together with the adjacent Flagship Lounge
facilities, it offers customers more than 25,000 square feet of elegance,
functionality and pampering.
There are Admirals Club Executive Center locations at Chicago O’Hare, New
York LaGuardia, Dallas/Fort Worth and San Francisco airports, providing
expanded facilities for the ultimate in airport meeting accommodations.
Various size conference rooms are available to provide private facilities
for larger meetings, and attendees don’t have to be traveling to rent a
conference room or attend a meeting.