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Mandarin Oriental Hotel Group Installs InfoGenesis POS Solution

Mandarin Oriental Hotel Group has installed Revelation, the point-of-sale solution by InfoGenesis, at two of their newest premier properties.An 18-month intensive review process followed by a pilot installation led to a decision to install the InfoGenesis solution at Mandarin Oriental, New York and Mandarin Oriental, Washington D.C.

“We are committed to best-of-breed solutions from vendors that deploy systems with open standards and that allow for multi-vendor integration,” said Nick Price, CIO for Mandarin Oriental Hotel Group. “It is clear that InfoGenesis understands that Mandarin Oriental needs a modern, open platform. In response, they delivered a product that uses no proprietary devices and well thought out architecture.”

Revelation smoothly integrates with ResPac, Mandarin’s restaurant reservation system, and Springer-Miller Systems, Mandarin’s property management system. In addition, both properties use IBM SurePOS 500 touch screen terminals to process all food and beverage transactions, as well as software built with Microsoft development tools. This combination allows customers the flexibility of integrating multiple systems into one comprehensive solution that fits their technology and operation needs.

Mandarin Oriental Hotel Group continues to consolidate its position as one of the world’s top global luxury hotel groups. The Group currently operates 7,000 rooms in key international leisure and business destinations across three continents and remains firmly on track with its development plans to operate 10,000 rooms worldwide.

“With our rapid rate of growth, we needed a POS partner with strong experience in supporting an international company,” said David Heckaman, Regional Director of IT for Mandarin Oriental. “We chose to move away from our legacy POS system because of the confidence we have in InfoGenesis, their strong international presence and their partnership with IBM who provides IBM SurePOS terminals for each project.”