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Fitzpatrick Hotel Group Selects FastBooking’s Online Reservations Engine

FastBooking is deploying its business-boosting, cost cutting solution to help better market and manage hundreds of guestrooms for the Fitzpatrick Hotel Group
and its growing portfolio of award-winning four-star boutique properties located in key destinations including New York and Chicago.
Jim Bates, Fitzpatrick Hotel Group’s Director of Sales & Marketing, said FastBooking’s feature-rich, user-friendly integrated Internet reservations, and world-class people and competitive pricing, are proven to deliver a significant immediate and sustained return on investment.

“Last fall, we developed a new web site for the Fitzpatrick Hotel Group and one of our primary goals was to offer integrated online reservations across our global portfolio via a user-friendly booking engine,” said Bates, a longtime industry veteran and former top executive with Best Western International.

“We researched four booking engines and found FastBooking to be the most tried and tested in all areas critical to us and our guests,” he said. “For instance, we love the way FastBooking is capable of displaying all available rates and all room types for a given date in one simple window view. Even more impressive is being able to view that critical information in one of 22 languages with rate conversion to all currencies.

“Since our real-time launch with FastBooking, comments from our customers are great because they love the system’s user friendliness, its easy-to-read information screens and multi-lingual/multi-currency functionality,” he said. “Equally attractive is FastBooking’s integrated e-mail campaign manager for Customer Relationship Management and its customizable real-time market intelligence reports on rates and special packages offered by our direct competitive set. In the end, the decision to partner with FastBooking was an easy one.”