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Avis Car Rental launches Pronto to reduce airport delays

Avis Car Rental UK has launched Pronto, new tablet-based app they predict will reduce airport waiting times at Avis locations by up to a fifth.

Pronto forms part of Avis’ commitment to removing travel issues as we enter peak holiday season.

Thanks to the innovation, Avis staff can walk through the lines serving customers before they even reach the rental desk, reducing queuing times and allowing drivers to get on their way faster. 

Available at more than 60 Avis locations across Europe, including key airport and train stations, Pronto provides welcome additional support, especially on busy days during high season.


Michael Bond, consumer behaviour expert at Avis, said: “When it comes to holidays, we very much like to be in the driving seat – according to Avis Untrending Research, May 2016, a quarter of those in the UK spend lots of time researching their trip before they leave, to avoid unnecessary stress.

“After all that careful planning, queuing is the last thing we want to do at the beginning of a holiday.

“Anything that can make the process quicker and smoother will certainly enable the traveller to deal with any delays or hitches down the line.”

Recent research from Avis suggests that 60 per cent of car renters are concerned about damaging the car.

With this in mind, Avis has invested in new mobile technology that produces 360 degree images of the vehicle, pre- and post-rental.

This allows customers to have a photographic record of their vehicle.

Mark Servodidio, President, international, Avis Budget Group, said: “Holidays are meant to be an enjoyable, relaxing and stress free time. 

“It’s impossible to control all delays and waiting times to and from, and at the destination, however. 

“That’s why we’ve set out to make the car rental portion of the trip as stress-free as possible.”

Avis has also strengthened its offer at London Heathrow, where they will text customers to update them as soon as it is known that their flight is delayed and reassure them that they will remain open until the customer arrives.