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Amadeus snaps up AI conversational automation tool SkyLink

Amadeus snaps up AI conversational automation tool SkyLink

Amadeus has acquired SkyLink, an AI-first, New York-headquartered technology company.

Founded to improve the corporate travel experience, SkyLink has built a proprietary AI architecture and multilayer orchestration engine designed to integrate simply and seamlessly into chat platforms.

This enables travellers to smoothly book and service flights and hotels conversationally in a matter of seconds, while businesses can benefit from meaningful cost savings as well as productivity gains as their employees unlock time for higher-value work.

Against a backdrop that is shifting from proof of concepts to adoption of AI, this acquisition further underpins Amadeus’ strategy to deploy AI use cases that deliver meaningful value across the travel industry, grounded in scalability and operational reality, building on Amadeus’ longstanding application of AI to optimize travel operations.

SkyLink’s AI-native framework complements Amadeus’ global scale, strong technology, suite of APIs, and deep industry expertise.

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Operating across more than 190 markets and processing billions of search requests and millions of travel transactions every day, Amadeus’ scale enables AI to be applied reliably and at volume, supporting more relevant and efficient traveller interactions.

One immediate tangible benefit of this deal to the traveller is SkyLink’s complementary technology to support the evolving needs of the TMC world.

This will enhance and extend Amadeus’ solution capabilities for corporate travel, particularly expanding Amadeus’ existing strong customer base in North America.

“Combining our AI-native technology with Amadeus’ scale and industry reach will allow us to deploy our technology faster and bring powerful new capabilities that benefit travellers and companies across the travel industry. It’s a pivotal time to deliver concrete AI solutions and, now with Amadeus, we can accelerate the next phase of travel innovation,” said Atyab Bhatti, co-Founder, SkyLink.

Transaction details were not disclosed.