Half of people who made a complaint about their holiday in the last three years were left feeling disgruntled about the outcome, finds new research* from consumer champion Which? Legal Service.
Following the announcement that the European Parliament voted to give ferry passengers similar rights to air passengers for cancellations and delays, Rochelle Turner, Head of Research for Which? Holiday, says:
Air Malta has celebrated being named one of the leading short-haul carriers flying out of the UK and claimed that the achievement is evidence that it is a ‘customer-focused airline’.
Michael Roberts, the chief executive of the Association of Train Operating Companies responds to the Which? report published today claiming that train passengers are receiving poor advice from rail staff