Britain’s broken rail complaints system has led to train companies failing to deal with passenger concerns effectively and is even failing to treat customers with basic courtesy, new analysis from Which? reveals.
London Luton has again been rated the worst airport in the UK, as the Which? annual airport survey reveals passengers have a better experience when flying from smaller airports.
One in three easyJet flights arrived at least 15 minutes late last year, according to a survey in Which? magazine. Which? examined data from the airline regulator, the Civil Aviation Authority, covering flights arriving in 25 UK airports, on 35 different airlines during 2016.
One in three commuters in the United Kingdom were delayed on their most recent train journey, according to new Which? research. The consumer affairs organisation surveyed nearly 7,000 UK rail passengers, to find the best and worst train companies, and those with frequent delays.
The latest Which? train satisfaction survey reveals commuters are bearing the brunt of poor service, as the organisation finds rail operators aren’t doing enough to let delayed passengers know their rights on compensation. For the fourth annual satisfaction survey Which? scored train companies based on the responses of over 7,300 train travellers when asked about their journeys over the last 12 months.
As new research from Which? suggests more than six million people have experienced a problem or frustration on holiday in the last two years, with Which? inviting travellers to share their getaway gripes and sign up to a campaign to “Stop the Holiday Hassles”.
Leading leisure car rental brand, Alamo Rent-a-Car, is welcoming a campaign by consumer group, Which? for fairer fuel policies when renting in Spain.
Which? and Spanish consumer group, OCU, call on car hire companies to end all unexpected extra charges and play fair with their fuel policies, as Which? research finds that many tourists are getting a raw deal when hiring a car in Spain.
Following the announcement that two airlines - Swiss and Lufthansa – are to start charging customers for using debit and credit cards, Richard Lloyd, Executive Director of Which?, says
Assistance for disabled travellers using UK airports is at best patchy, and at worst nothing short of neglectful, says Which? Travel.