Which News
Which? warns passengers could face no deal passport delays
UK tourists to some of Europe’s most popular holiday destinations could face hours of delays because of additional entry checks at EU airports in a no-deal Brexit, a new Which? Travel investigation has found.
Which? savages UK rail complaints systems
Britain’s broken rail complaints system has led to train companies failing to deal with passenger concerns effectively and is even failing to treat customers with basic courtesy, new analysis from Which? reveals.
London Luton rates as worst airport in UK
London Luton has again been rated the worst airport in the UK, as the Which? annual airport survey reveals passengers have a better experience when flying from smaller airports.
Which?: A quarter of all UK flights delayed
One in three easyJet flights arrived at least 15 minutes late last year, according to a survey in Which? magazine. Which? examined data from the airline regulator, the Civil Aviation Authority, covering flights arriving in 25 UK airports, on 35 different airlines during 2016.
Third of UK rail passengers delayed on most recent journey
One in three commuters in the United Kingdom were delayed on their most recent train journey, according to new Which? research. The consumer affairs organisation surveyed nearly 7,000 UK rail passengers, to find the best and worst train companies, and those with frequent delays.
Which? reveals worst performers on UK rail network
The latest Which? train satisfaction survey reveals commuters are bearing the brunt of poor service, as the organisation finds rail operators aren’t doing enough to let delayed passengers know their rights on compensation. For the fourth annual satisfaction survey Which? scored train companies based on the responses of over 7,300 train travellers when asked about their journeys over the last 12 months.
Six million travellers experience holiday hassles
As new research from Which? suggests more than six million people have experienced a problem or frustration on holiday in the last two years, with Which? inviting travellers to share their getaway gripes and sign up to a campaign to “Stop the Holiday Hassles”.
Alamo Rent A Car welcomes Which? fuel policy campaign
Leading leisure car rental brand, Alamo Rent-a-Car, is welcoming a campaign by consumer group, Which? for fairer fuel policies when renting in Spain.
Which? calls for an end to rip-off car hire charges
Which? and Spanish consumer group, OCU, call on car hire companies to end all unexpected extra charges and play fair with their fuel policies, as Which? research finds that many tourists are getting a raw deal when hiring a car in Spain.
New airline card fees highlights need for urgent Government action
Following the announcement that two airlines - Swiss and Lufthansa – are to start charging customers for using debit and credit cards, Richard Lloyd, Executive Director of Which?, says
Airlines need to act fast on volcanic ash, says Which? Travel
Following the news that ash from the Grimsvotn volcano in Iceland is due to reach the UK by tomorrow morning , Rochelle Turner, Head of Research for Which? Travel, says:
Which? Travel: Disabled passengers let down by UK airports
Assistance for disabled travellers using UK airports is at best patchy, and at worst nothing short of neglectful, says Which? Travel.