Which Travel News
Which? calls for an end to rip-off car hire charges
Which? and Spanish consumer group, OCU, call on car hire companies to end all unexpected extra charges and play fair with their fuel policies, as Which? research finds that many tourists are getting a raw deal when hiring a car in Spain.
Budget Air travellers want checked bags fees to fly away
In a survey of more than 3,000 budget air travellers conducted by global flight search engine, WhichBudget, the respondents overwhelmingly voted that they would like to see an end to checked bag fees. A constant minefield for passengers on cheap flights, checked bag fees have increased during the past few years, hand-in-hand with stringent size and weight regulations for hold bags and penalty charges of up to £20 per kilo for passengers found at check-in to be carrying excess weight.
Hidden fuel charges triple holiday car hire prices
Hidden fuel charges are bumping up the cost of car rental abroad by up to three times, an investigation by Which? Travel has found.
New airline card fees highlights need for urgent Government action
Following the announcement that two airlines - Swiss and Lufthansa – are to start charging customers for using debit and credit cards, Richard Lloyd, Executive Director of Which?, says
Airlines need to act fast on volcanic ash, says Which? Travel
Following the news that ash from the Grimsvotn volcano in Iceland is due to reach the UK by tomorrow morning , Rochelle Turner, Head of Research for Which? Travel, says:
Which? Travel: Disabled passengers let down by UK airports
Assistance for disabled travellers using UK airports is at best patchy, and at worst nothing short of neglectful, says Which? Travel.
WhichBudget unveils airline rating system
Free flight search engine and destination finder WhichBudget.com today unveils its user-generated airline rating system, which reveals the airlines travellers rank most highly. The new rating system was adopted after WhichBudget.com survey of 2000 customers revealed that over a third (37%) were as likely or more likely to favour the airline they favour over price.
WhichBudget launches new look budget flight comparison site
WhichBudget, the budget airline search engine, has unveiled its newly streamlined and interactive, website, simplifying the search for budget travellers looking to find out which low cost airline flies where.
Unhappy holidaymakers need a break
Half of people who made a complaint about their holiday in the last three years were left feeling disgruntled about the outcome, finds new research* from consumer champion Which? Legal Service.
Ferry regulations welcomed by Which? Holiday
Following the announcement that the European Parliament voted to give ferry passengers similar rights to air passengers for cancellations and delays, Rochelle Turner, Head of Research for Which? Holiday, says:
Air Malta ‘a customer-focused airline’
Air Malta has celebrated being named one of the leading short-haul carriers flying out of the UK and claimed that the achievement is evidence that it is a ‘customer-focused airline’.
WHICH? report on fare advice “missleading”
Michael Roberts, the chief executive of the Association of Train Operating Companies responds to the Which? report published today claiming that train passengers are receiving poor advice from rail staff