Which Travel News
Which? calls on government to put passengers at heart of rail renewal
Around half of commuters in Which?’s annual rail survey say they find travelling by rail frequently stressful, with some people even reporting that they have had to move house to escape a nightmare train journey.
Ryanair comes bottom of Which? satisfaction survey for sixth consecutive year
In the consumer champion’s annual short-haul airline survey, passengers gave the budget carrier the lowest possible rating for boarding, seat comfort, food and drink, and cabin environment.
Which? research reveals growing problem of disruptive behaviour on flights
Nearly one in six Ryanair passengers have been on a flight with a disruptive passenger in the last year, according to a new Which? Travel survey.
Which? warns airline passengers over ‘no-show’ clauses
Which? are warning airlines that they are at risk of breaking consumer law by imposing rip-off ‘no show’ clauses. Some carriers use the clauses to cash in when a passenger misses the first leg of their journey, the consumer advocates argue.
Which? savages UK rail complaints systems
Britain’s broken rail complaints system has led to train companies failing to deal with passenger concerns effectively and is even failing to treat customers with basic courtesy, new analysis from Which? reveals.
Which? calls for automatic compensation for UK airline delays
Around 1.3 million air passenger journeys were estimated to be subject to a severe delay last year, according to new Which? analysis.
London Luton rates as worst airport in UK
London Luton has again been rated the worst airport in the UK, as the Which? annual airport survey reveals passengers have a better experience when flying from smaller airports.
Which?: A quarter of all UK flights delayed
One in three easyJet flights arrived at least 15 minutes late last year, according to a survey in Which? magazine. Which? examined data from the airline regulator, the Civil Aviation Authority, covering flights arriving in 25 UK airports, on 35 different airlines during 2016.
Third of UK rail passengers delayed on most recent journey
One in three commuters in the United Kingdom were delayed on their most recent train journey, according to new Which? research. The consumer affairs organisation surveyed nearly 7,000 UK rail passengers, to find the best and worst train companies, and those with frequent delays.
Which? reveals worst performers on UK rail network
The latest Which? train satisfaction survey reveals commuters are bearing the brunt of poor service, as the organisation finds rail operators aren’t doing enough to let delayed passengers know their rights on compensation. For the fourth annual satisfaction survey Which? scored train companies based on the responses of over 7,300 train travellers when asked about their journeys over the last 12 months.
Six million travellers experience holiday hassles
As new research from Which? suggests more than six million people have experienced a problem or frustration on holiday in the last two years, with Which? inviting travellers to share their getaway gripes and sign up to a campaign to “Stop the Holiday Hassles”.
Alamo Rent A Car welcomes Which? fuel policy campaign
Leading leisure car rental brand, Alamo Rent-a-Car, is welcoming a campaign by consumer group, Which? for fairer fuel policies when renting in Spain.