Booking.com is continuing to mislead consumers with pressure selling tactics – despite a crackdown by regulators aimed at putting a stop to such unscrupulous practices. That is according to a new investigation by consumer watchdog Which? Travel.
TripAdvisor is failing to stop a “flood” of fake and suspicious five-star reviews from artificially boosting the ratings of some of its highest-ranked hotels, a Which? Travel investigation has revealed.
Ryanair has been rated the worst firm for customer service out of 100 popular British brands. Passengers with the low-cost airline were left feeling undervalued by unhelpful staff and miserable complaints handling, new Which? research reveals.
Which? is urging the aviation regulator to ban rip-off “no-show” clauses – which airlines can use to cash in when a passenger misses the first leg of a return flight. The consumer champion has seen cases of passengers left stranded and hundreds of pounds out of pocket by carriers exploiting the little-known clauses.
UK rail passengers lost almost four million hours to significantly delayed train journeys in 2018 – making it the worst year since records have been held, according to Which? research. The staggering level of delays – 3,928,560 hours in total – relates to 8.1 million passenger journeys and meant around 80 trains per day were significantly delayed.
Greater Manchester commuters are still enduring more delayed and cancelled trains than passengers in the busiest transport hubs around Britain after last year’s chaos on the rail network, new Which? research reveals.