Which Travel News
Booking.com flouting Competition & Markets Authority ruling finds Which?
Booking.com is continuing to mislead consumers with pressure selling tactics – despite a crackdown by regulators aimed at putting a stop to such unscrupulous practices. That is according to a new investigation by consumer watchdog Which? Travel.
Which? criticises TripAdvisor for hosting fake hotel reviews
TripAdvisor is failing to stop a “flood” of fake and suspicious five-star reviews from artificially boosting the ratings of some of its highest-ranked hotels, a Which? Travel investigation has revealed.
Which? reveals stark decline in airline punctuality
Punctuality in the skies has drastically deteriorated in the last five years – inflicting misery on millions of passengers and often leaving them out of pocket. That is according to a Which? analysis of almost ten million flights.
Ryanair rated worst for customer service in UK
Ryanair has been rated the worst firm for customer service out of 100 popular British brands. Passengers with the low-cost airline were left feeling undervalued by unhelpful staff and miserable complaints handling, new Which? research reveals.
Which? ranks Trailfinders as best UK tour operator as big players falter
Some of Britain’s biggest travel companies have finished at the bottom of Which?’s annual package holiday provider rankings – performing poorly on criteria including value for money, organisation and quality of reps in their resorts.
Airlines urged to remove ‘no-show’ clauses from tickets
Which? is urging the aviation regulator to ban rip-off “no-show” clauses – which airlines can use to cash in when a passenger misses the first leg of a return flight. The consumer champion has seen cases of passengers left stranded and hundreds of pounds out of pocket by carriers exploiting the little-known clauses.
Which? accuses hotel booking sites of unfair practices
Major hotel booking sites are still skewing search results, using pressure tactics and claiming false discounts despite a major clampdown, according to new Which? research.
Which? reveals millions of hours UK rail passengers lose to delays
UK rail passengers lost almost four million hours to significantly delayed train journeys in 2018 – making it the worst year since records have been held, according to Which? research. The staggering level of delays – 3,928,560 hours in total – relates to 8.1 million passenger journeys and meant around 80 trains per day were significantly delayed.
Which? gives Southend Skylife Lounge a thumbs down
Southend’s Skylife Lounge has been ranked the lowest out of 21 pay-as-you-go airport lounges for the second consecutive year by Which? Travel.
Which? warns passengers not to waste cash on allocated seating
Passengers who pay extra to sit together when they fly are wasting their money in the vast majority of cases, a new Which? Travel investigation has found.
Manchester rail commuters hit by enduring delays
Greater Manchester commuters are still enduring more delayed and cancelled trains than passengers in the busiest transport hubs around Britain after last year’s chaos on the rail network, new Which? research reveals.
Which? calls on government to put passengers at heart of rail renewal
Around half of commuters in Which?’s annual rail survey say they find travelling by rail frequently stressful, with some people even reporting that they have had to move house to escape a nightmare train journey.