Britons have rated the Polish city of Krakow the best in Europe for a short break, beating more well-known destinations such as Amsterdam, Rome and Paris for the third consecutive year, a Which? Survey reveals.
Booking.com is continuing to mislead consumers with pressure selling tactics – despite a crackdown by regulators aimed at putting a stop to such unscrupulous practices. That is according to a new investigation by consumer watchdog Which? Travel.
TripAdvisor is failing to stop a “flood” of fake and suspicious five-star reviews from artificially boosting the ratings of some of its highest-ranked hotels, a Which? Travel investigation has revealed.
Ryanair has been rated the worst firm for customer service out of 100 popular British brands. Passengers with the low-cost airline were left feeling undervalued by unhelpful staff and miserable complaints handling, new Which? research reveals.
Which? is urging the aviation regulator to ban rip-off “no-show” clauses – which airlines can use to cash in when a passenger misses the first leg of a return flight. The consumer champion has seen cases of passengers left stranded and hundreds of pounds out of pocket by carriers exploiting the little-known clauses.
UK rail passengers lost almost four million hours to significantly delayed train journeys in 2018 – making it the worst year since records have been held, according to Which? research. The staggering level of delays – 3,928,560 hours in total – relates to 8.1 million passenger journeys and meant around 80 trains per day were significantly delayed.