Listings with misleading pricing and firms that did not offer testing services at all have been allowed to appear on the list of travel test providers a Which? investigation has found.
Some passengers arriving in the UK are having to extend their quarantine or pay for additional Covid-19 tests as private labs are failing to deliver results on time, Which? has found.
Organisations from across the tourism sector have welcomed a report from the Global Travel Taskforce, but called for more clarity from the government on when plans will be implemented.
Plans to restart foreign travel for millions of people could be doomed to fail if the government does not effectively consult consumers according to Which?.
Holidaymakers face paying more for a UK seaside break this summer as a snapshot investigation suggests some accommodation prices have risen by an average of 35 per cent.
Approximately 2.3 million people across the UK have not received money back for flights they could not take in the last year, according to new research from Which?.
Holidaymakers are usually better off avoiding booking sites when arranging a holiday and booking directly with a travel provider instead, according to Which?.
The Scottish tourism industry has reacted with anger to comments from first minister Nicola Sturgeon advising against booking holidays overseas next month.
Airlines operating in the UK have not faced a single fine for breaking consumer law on refunds, delays or cancellations since 2003, consumer organisation Which? has revealed.
Ryanair, Virgin Atlantic and TUI are failing to refund passengers in agreed time frames, breaching recent commitments to the regulator, according to new research.
People are suffering “serious financial and emotional distress” as they struggle to claim refunds for flights and holidays cancelled due to coronavirus Which? has found.