People are suffering “serious financial and emotional distress” as they struggle to claim refunds for flights and holidays cancelled due to coronavirus Which? has found.
A chorus of criticism from the hospitality industry has greeted confirmation the UK will introduce quarantine measures from next week. Home secretary Priti Patel underlined the new system will be implemented on Monday, with all arrivals in the country expected to self-isolate for 14-days.
Consumer organisation Which? has urged the Civil Aviation Authority to do more to force airlines to offer timely refunds for cancelled flights in the wake the coronavirus outbreak.
Britons have rated the Polish city of Krakow the best in Europe for a short break, beating more well-known destinations such as Amsterdam, Rome and Paris for the third consecutive year, a Which? Survey reveals.
Booking.com is continuing to mislead consumers with pressure selling tactics – despite a crackdown by regulators aimed at putting a stop to such unscrupulous practices. That is according to a new investigation by consumer watchdog Which? Travel.
TripAdvisor is failing to stop a “flood” of fake and suspicious five-star reviews from artificially boosting the ratings of some of its highest-ranked hotels, a Which? Travel investigation has revealed.
Ryanair has been rated the worst firm for customer service out of 100 popular British brands. Passengers with the low-cost airline were left feeling undervalued by unhelpful staff and miserable complaints handling, new Which? research reveals.