The Scottish tourism industry has reacted with anger to comments from first minister Nicola Sturgeon advising against booking holidays overseas next month.
Airlines operating in the UK have not faced a single fine for breaking consumer law on refunds, delays or cancellations since 2003, consumer organisation Which? has revealed.
Ryanair, Virgin Atlantic and TUI are failing to refund passengers in agreed time frames, breaching recent commitments to the regulator, according to new research.
People are suffering “serious financial and emotional distress” as they struggle to claim refunds for flights and holidays cancelled due to coronavirus Which? has found.
A chorus of criticism from the hospitality industry has greeted confirmation the UK will introduce quarantine measures from next week. Home secretary Priti Patel underlined the new system will be implemented on Monday, with all arrivals in the country expected to self-isolate for 14-days.
Consumer organisation Which? has urged the Civil Aviation Authority to do more to force airlines to offer timely refunds for cancelled flights in the wake the coronavirus outbreak.
Britons have rated the Polish city of Krakow the best in Europe for a short break, beating more well-known destinations such as Amsterdam, Rome and Paris for the third consecutive year, a Which? Survey reveals.
Booking.com is continuing to mislead consumers with pressure selling tactics – despite a crackdown by regulators aimed at putting a stop to such unscrupulous practices. That is according to a new investigation by consumer watchdog Which? Travel.