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South West Trains-Network Rail Alliance investment pledge

South West Trains-Network Rail Alliance investment pledge

20 June 2013 Press Release Rail & Coach News

The South West Trains-Network Rail Alliance today pledged to continue investing in measures to boost customer satisfaction further as the latest National Passenger Survey results were released by Passenger Focus. Satisfaction with train services on the South West Trains network overall continues to be high at 81%, which is consistent with the average for other train operators in London and the South East.

Rail boss walks blindfolded to raise awareness of first railway station guided path

Rail boss walks blindfolded to raise awareness of first railway station guided path

26 April 2013 Press Release Rail & Coach News

Europe’s busiest interchange station – Clapham Junction – has become the first station in the UK to be equipped with a guided path for blind or partially sighted passengers.  The new guided path will make it much easier for passengers who are blind or partially sighted to use the station footbridge, linking the new entrance from the Brighton Yard entrance to the platform stairs. The entire station now has step-free access delivering major improvements for over 40m passengers who use the station every year.