The South West Trains-Network Rail Alliance today pledged to continue investing in measures to boost customer satisfaction further as the latest National Passenger Survey results were released by Passenger Focus. Satisfaction with train services on the South West Trains network overall continues to be high at 81%, which is consistent with the average for other train operators in London and the South East.
The South West Trains – Network Rail Alliance is to run a special charter train on behalf of Ascot Racecourse to get passengers to the races during the Royal Meeting.
The South West Trains-Network Rail Alliance is focusing on energy reduction as it takes part in Stagecoach Group’s fifth annual Group-wide Green Week programme next week.
Europe’s busiest interchange station – Clapham Junction – has become the first station in the UK to be equipped with a guided path for blind or partially sighted passengers. The new guided path will make it much easier for passengers who are blind or partially sighted to use the station footbridge, linking the new entrance from the Brighton Yard entrance to the platform stairs. The entire station now has step-free access delivering major improvements for over 40m passengers who use the station every year.
Passengers using South West Trains are to benefit from a newly-launched £40 million upgrade of its Class 455 train fleet, which is already the most reliable in the UK.
South West Trains is re-launching a train that was severely damaged in an incident in 2010, following a complex £1.6million rebuild project.
A dedicated police response vehicle is being used across south and west London to help reduce disruption to passengers caused by emergency incidents on the railway.
Passengers using Clapham Junction station were treated to a host of commemorative celebrations this week as South West Trains teamed up with Wandsworth Council to celebrate the 150th anniversary of this world-famous station.
South West Trains passengers can continue to enjoy travel through safe and secure stations, after 24 more stations on the route were re-accredited with secure station status taking the total number of stations accredited to 103.
South West Trains has been awarded 5 stars by the British Quality Foundation (BQF) in the Recognised for Excellence programme.
South West Trains is helping to support the Royal British Legion’s 2012 Poppy Appeal.
South West Trains passengers can now access improved information about their train journey, following the launch of a new online ‘Rainbow Board’ which offers an at-a-glance summary of how the South West Trains’ network is running.