Seeking to capture some of 31.7 million international travellers expected to visit Malaysia by the end of 2015, the award winning Pan Pacific Kuala Lumpur International Airport Hotel – with average occupancy levels of 85 per cent - is about to undergo a major refurb programme that will result in a fresh look and feel for all its guest rooms. Mr Hans Winsnes, general manager of the property, speaks to BTN about his cautious optimism for 2012 and why so many guests return to the Pan Pacific Kuala Lumpur time after time.