Heathrow Express has launched a newly refurbished fleet of 12 Class 387 trains, the first refresh since the service launched over 20 years ago.
Sophie Chapman has worked at Govia as an independent consultant and completed a successful 22-year career with Eurostar, rising to head of on-board services.
Peak and off-peak ticket restrictions will be lifted from September 6th, meaning customers with single tickets, including those bought before September, can travel at any time of day.
Heathrow Express has released the first images of its new fleet of trains. The shots detail a range of features, including at seat USB power, new Business First seating and worktables and a striking external livery.
Heathrow Express has announced two new appointments in the commercial team. Mark Eastwood has taken up the role of business development manager, while Nicolette Miller has been appointed as partnership marketing manager.
Former head of commercial planning at Heathrow Airport, Chris Crauford, has been appointed to Heathrow Express’ senior leadership team as head of commercial.
With under a year to go until the start of Crossrail services through central London, Heathrow Express has said it has no concerns over the launch of the new line.
Heathrow Express has received an overall satisfaction rate of 96 per cent from the latest National Rail Passenger Survey, placing it head and shoulders above the national average of 81 per cent and 17 percentage points ahead of the London & South East average of 80 per cent.
Heathrow Express is joining the #LondonIsOpen campaign with the first dynamic advertising campaign to be translated into six languages. Heathrow Express has loaded their smart screens, which are situated in the baggage re-claim area at Heathrow and show live price and journey time comparisons between taxis and the airport’s train service to central London, with Cantonese and five different European languages.
Heathrow Express passengers will now be kept up to date with a new BBC World News on-board service, which will provide one-minute news and business bulletins on the 15-minute journey to and from Heathrow and Paddington. The bulletins will be delivered through the existing Express TV service, which are positioned on screens throughout First and Express Class on Heathrow Express trains, which depart from Paddington on average every 15 minutes.