Sophie Chapman has worked at Govia as an independent consultant and completed a successful 22-year career with Eurostar, rising to head of on-board services.

Heathrow Express has released the first images of its new fleet of trains. The shots detail a range of features, including at seat USB power, new Business First seating and worktables and a striking external livery.

Dedicated airport rail service Heathrow Express has announced two new senior appointments with Les Freer becoming director and Sophie Chapman appointed head of operations.

With under a year to go until the start of Crossrail services through central London, Heathrow Express has said it has no concerns over the launch of the new line.

Heathrow Express has received an overall satisfaction rate of 96 per cent from the latest National Rail Passenger Survey, placing it head and shoulders above the national average of 81 per cent and 17 percentage points ahead of the London & South East average of 80 per cent.

Heathrow Express passengers will now be kept up to date with a new BBC World News on-board service, which will provide one-minute news and business bulletins on the 15-minute journey to and from Heathrow and Paddington. The bulletins will be delivered through the existing Express TV service, which are positioned on screens throughout First and Express Class on Heathrow Express trains, which depart from Paddington on average every 15 minutes.