The Competition & Markets Authority has launched court action against Teletext Holidays over inadequate progress on refunds to package holiday customers.
The Competition & Markets Authority has warned Truly Holdings, the company that operates Teletext Holidays, it could face legal action over its failure to repay customers in the wake of Covid-19.
The Competition & Markets Authority has opened a formal investigation following complaints a private firm, Expert Medicals, has not provided tests to travellers.
The Competition & Markets Authority has sent an open letter to PCR Covid-19 test providers warning that a range of harmful practices in the sector could breach consumer protection law.
The CMA is now examining whether individual PCR providers may be breaching their obligations under consumer law, as well as whether there are structural problems in the market.
The Competition & Markets Authority is investigating whether British Airways and Ryanair have broken consumer law by failing to offer refunds for flights customers could not legally take.
The government body opened an investigation into the brand and its sister travel operator, Alpharooms, in February after receiving hundreds of complaints.
The government body has published an open letter to the sector and has also sent it directly to the 100 package travel firms with the most complaints about them.
An investigation by the Competition & Markets Authority has found Teletext Holidays failed to refund many of its customers for package holidays cancelled due to the pandemic.
The company signed formal undertakings in December which committed it to pay out over £7 million to more than 9,000 customers when their holidays were cancelled due to the Covid-19 pandemic.
The Competition & Markets Authority is investigating whether airlines have breached consumers’ legal rights by failing to offer cash refunds for flights they could not lawfully take.