South African Airways launches new online training scheme
South African Airways UK has launched its first ever Online Travel Training programme to educate UK agents about the national airline and increase knowledge on the on-board product.
The comprehensive course will be available for all agents to access and includes details on several new innovations from South African Airways, including the recently launched mobile check-in app.
Upon completion, agents will be able to describe the South African Airways route network, understand the difference between SAA’s business and economy classes, identify the Voyager frequent flyer programme and its benefits, to help support their customers.
As an added incentive for participating in the training, agents who successfully complete the course by Friday April 19th will automatically be entered into a prize draw to win six bottles of award-winning South African wine, which is served on-board.
The launch of the OTT follows the airline’s recent UK re-launch, Katie Edwards, marketing executive said, ‘We’re really excited about the launch on OTT.
“The current module explains all about us is a really short and engaging way.
“It will be refreshed throughout the year as we bring on board new and exciting changes and is an important way in which SAA will work closely with the trade moving forward.”