From August, the Company’s hotels, located in 26 different countries, will have free WiFi both in common areas and in all the rooms. • The Company has therefore responded to a frequent customer request, once again demonstrating NH Hoteles’ commitment to quality and customer service
In line with its Wake Up to a Better World claim, which is about positioning the brand in terms of quality and customer service, NH Hoteles has announced that from the 1st of August all its guests will have access to free WiFi both in all the rooms and in common areas in its establishments.
Just three months ago, Tripadvisor published a study which revealed the importance of WiFi to travellers when booking a hotel room, pointing out that for more than 90% of them it has become a determining factor in choosing their accommodations. Furthermore, an article recently published in the travel section of The Telegraph, reported that only a third of hotel establishments around the world offer this service completely free of charge, and of that percentage many are independent hotels.
NH is therefore the first international hotel chain to offer this service globally in all its hotels under the claim “We-Free your world at NH Hoteles”, remaining clearly committed to innovation and satisfying its customers’ requests both through Socail Media and the internal Quality Focus On-Line system, with one in every five comments related to WiFi.
During the first phase, starting on the 1st of August, 361 out of the 400 hotels located in the Group’s different Business Units in all the 26 countries will have this service which will be progressively implemented in the remaining establishments where a viability plan has already been introduced to guarantee adequate coverage and speed.
“Free WiFi is now one of the main services requested by our customers and increasingly affects their booking decisions. Although NH Hoteles has been offering this service free of charge in its lobby for some time, we have wanted to extend it to our rooms for a single purpose: to satisfy our clients’ needs and make them feel at home, so they can connect to their relatives without paying anything extra or work comfortably and effectively as if they were in their own office”, commented Mariano Pérez Claver, Chairman of NH Hoteles.