Pegasus Solutions has extended and expanded its relationship with La Quinta Inns & Suites, the fastest-growing select service brand in the hotel industry. The three-year renewal with the approximately 800-hotel brand includes reservation services with Pegasus’ market-leading RezView® central reservations system (CRS), a planned evolution to the Pegasus’ award-winning RezView® NG next generation CRS, and global commission processing services.
La Quinta has employed Pegasus’ RezView CRS since 2007 following its acquisition by The Blackstone Group. RezView, which maintains the industry’s best uptime and sub-second response times, is core to La Quinta’s reservations and operations, according to Vivek Shaiva, chief information officer for La Quinta.
“We’re delighted to have worked closely with Pegasus to optimize the capabilities and flexibility of RezView to deliver a revenue management strategy that not only allows us to meet the diverse and specific needs of our customers, but to also fuel growth that has exceeded our expectations,” said Shaiva. “And, with the planned evolution to RezView NG, we’ll retain special features we’ve pioneered with our Pegasus product team, while also adding improved rate and channel management capabilities.”
Pegasus’ business solutions strategies helped La Quinta develop a dynamic rate strategy, unprecedented in the industry, which allows the CRS to return the best available rate (BAR) for each day in a multi-night stay, rather than the BAR available for all nights requested. La Quinta also worked closely with Pegasus to develop and launch a property management system (PMS) hub that has now been expanded in RezView NG as RezView Connect. This is another example of the scalability and flexibility of RezView NG, as RezView Connect supports any business system requiring an interface with the CRS across La Quinta’s 800 properties.
“Our relationship with La Quinta is the perfect example of the important business solutions we can deliver in cooperation with a willing customer. Vivek and his team came to us with specific challenges they needed to address, and together, we’ve tackled those problems, developing and delivering beyond traditional solutions. The result is true product innovation and solutions development at its best, yielding the right business-driving results for La Quinta, and enriching our product offering and services for the industry,” said Mike Kistner, CEO of Pegasus Solutions.
RezView NG has been lauded by the hospitality industry as the first major redesign of the CRS in more than 20 years, and by InfoWorld as one of the top IT projects of 2009. To-date, it has been upgraded to more than 8,000 hotels. La Quinta will use RezView NG for reservations, content management and channel management, and Pegasus’ Global Commission Processing for timely commissionable agency reservations and payments. Recognized globally by agents as the preferred commission processing service, Pegasus Global Commission Processing offers payments with check or direct deposit in any of 37 currencies.