Heathrow Airport has announced that Chris Garton will be joining as chief operating officer in the spring.
Until early last year, Garton was in the equivalent role at Dubai Airport, where he played a key role in growing the annual number of passengers served from 30 million to over 86 million, over a nine-year period and embedding a strong service culture across the airport.
He is currently director of asset management with Associated British Ports.
Garton’s operational and international experience will complement Heathrow’s focus on passenger experience while helping the airport improve its cargo capabilities, a key role for the airport in a post Brexit world.
His knowledge in continuous improvement and change management will ensure we continue to deliver strong and consistent performance standards across the airport, added a statement.
“Garton is one of the very few people in the world with experience of successfully running a large and constrained hub airport and Heathrow is delighted to have been able to secure a leader of his calibre,” a Heathrow spokesman said.
Garton’s imminent arrival at Heathrow follows the appointment of Derek Provan, who has been interim chief operations officer since September, as chief executive of AGS Airports.