Delta Air Lines announced the eBoarding Pass service is now available for all passengers travelling from Mexico City. The eBoarding Pass option can replace the traditional paper boarding pass by sending a barcode to customers’ mobile devices when checking in online for travel from select cities. Mexico is one of three countries offering the eBoarding Pass service to Delta´s customers in Latin America, along with Chile and Puerto Rico.
”Delta has taken key steps in providing innovative tools to empower its customers in Mexico and the rest of Latin America,” said Carlos Hernandez, director for Delta in Mexico. “Travelers across the region can access information whenever they need it right from the palm of their hands; eBoarding substitutes a paper boarding pass making the process of getting through the airport with speed and convenience.”
Once passengers have completed the check-in process online, the eBoarding Pass will be available for them to send or view. If passengers do not need to check-in any luggage, they may proceed directly to the security point without the need to check-in again at the airport. Passengers who have elected to check bags should proceed directly to the curbside or baggage drop locations at the airport and present their eBoarding Pass along with a valid government issued photo ID for the ticket agent to verify.
The eBoarding Pass can be used on most mobile devices with Internet access either via check-in online or through the Fly Delta app for iPhone, Android or BlackBerry smartphones. It can also be sent to an email address or mobile phone number in the format of an e-mail or text message from delta.com. Passengers should have the barcode image available and fully visible on the mobile device screen when approaching the security checkpoint or boarding gate for scanning.
Last month, Delta launched itsFly Delta app for iPad, part of a $140 million investment in technology and the latest in a phased rollout of a significantly improved online and digital customer experience, which also included the 2012 launches of the new delta.com in November and revamped self-service kiosks in September.