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Capita Travel and Events drives innovation with taxi service

Capita Travel and Events drives innovation with taxi service

Capita Travel and Events announces the launch of its new taxi booking service. The service is fully integrated with travellers’ rail confirmation emails. Within a few short clicks of the email it allows travellers to book a taxi that automatically coincides with their train arrival time.

Cost centre details for bookings are pre-populated with the rail booking data to give businesses a better view of the total cost of each journey. Invoicing can be managed by Capita Travel and Events and bookings can also be made by calling the Capita Travel and Events reservations centres.

The service enables customers to cut costs by:
·      Using a taxi share process for duplicate bookings.
·      Pre-agreeing rates for frequent routes/destinations.
·      Promoting use of the London underground by blocking bookings for specific London postcodes.
·      Providing a clear audit trail and transparency on costs.
·      Avoiding costly expense claims and processing charges.

Raj Sachdave (MCIPS), head of rail product UK and International, Capita Travel and Events said, “Businesses want solutions that simplify travel, increase security and reduce costs. They need visibility of what, where and why employees are spending but traditionally, the cost of taxis is difficult to audit.

“The simplicity of our service addresses the challenges above and the changing ways that businesses are buying and travellers are booking. With our integrated data our customers will get a better view of the total cost of each trip and can subsequently reduce spend. Travellers get a better experience as they can book a taxi simply and quickly without the need to pay and claim back the fares.”


Tim Jordan, director of operations, CabFind, the company fulfilling the service, said: “On the back of customer demand, Capita Travel and Events has developed a taxi service that is unique to the business travel market because of its integration with rail confirmations. They saw the potential to simplify bookings in such as way that creates a win-win for businesses and travellers. They are also encouraging a cleaner and safer industry by targeting us to increase the number of carbon neutral vehicles in the fleet.”