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Rosewood Gains Access to Cendant Call Centres

In a new agreement, Cendant (TDS) will provide Rosewood with Cendant’s global communication center services in 33 countries worldwide. Voice Reservation Service was implemented on Jan. 1, 2005 and is operated by Cendant«s subsidiary TRUST International.Cendant«s Voice Reservation Service offers multi-lingual voice reservations using TRUST’s Orlando, Frankfurt and Singapore call centers to accept voice reservations from 33 countries worldwide, as well as utilizing a range of proactive telemarketing services around the globe. The call centers will now accept reservations on behalf of Rosewood’s luxury portfolio of hotels located in New York, Dallas, Mexico, the Caribbean, Vancouver, Tokyo, Jakarta and Riyadh.

“A multi-lingual, global voice reservation capability is critical for an upscale hotel portfolio like Rosewood, with multiple international source markets.  TRUST’s experience in the luxury sector, their global capability and exceptional customer satisfaction ratings made it a relatively easy decision for us,” said Robert Boulogne, vice president, Sales & Marketing, Rosewood Hotels & Resorts.  “We look forward to working with Cendant’s experienced staff and telemarketing capabilities to help optimize our voice distribution sales,” added Boulogne.


“Our agreement with Rosewood Hotels & Resorts further acknowledges our expertise in all hotel distribution channels, and our commitment to providing the highest level of service to the global hotel industry,” stated Richard Wiegmann, COO, WizCom and TRUST International, Cendant Travel Distribution Services Division.  “Our ‘virtual concierge desk,’ which handles special guest requests, is considered by many hotel companies to be an extension of their properties rather than a simple reservation service.  Our sophisticated call center technology and sales-oriented staff help us offer an industry-leading service which we look forward to providing for the guests of Rosewood Hotels & Resorts throughout the world,” added Wiegmann.