introduced a new electronic confirmation service for travel agents booking Utell by Pegasus member hotels. The new service was announced today at the ITB exhibition in Berlin.eConfirmations are concise electronic documents summarizing reservations made for all Utell by Pegasus member hotels. Confirmations can be accessed immediately on www.UtellAgent.com
, sent automatically upon request by the Pegasus Solutions reservation agent making the booking, or delivered to registered email addresses within two hours of making or modifying a booking.
The new eConfirmation service also incorporates a guest reservation slip, a succinct booking summary designed for the travel agent to pass on to clients.Ê Stamped with the travel agency’s logo, the guest slip includes hotel details, booking terms and conditions, booking details (arrival/departure date, room and rate, confirmation number, etc.) and travel agent contact information.
By accessing the www.UtellAgent.com Web site, travel agents have more control over reservation information. If agents need to verify that a booking has been cancelled, or if they want a confirmation to be sent or resent to a specific fax/email address, they do not have to telephone the reservations office and limit such requests to business hours.Ê The linking of eConfirmations and www.UtellAgent.com offer other timesaving features for travel agents.
Instant eConfirmations are particularly useful for global distribution service (GDS) bookings that are made outside Pegasus reservation office hours, as well as for last-minute bookings where confirmations are delivered in a more timely manner to fit client travel plans.Ê Agents making bookings at any of Pegasus’ nine global call centers have access to eConfirmations.