For the third consecutive year, American Airlines is the only U.S. carrier
to receive a 2004 Five Star Diamond Award from the American Academy of
Hospitality Services. The academy honored American as a top airline in the
global travel industry for its hospitality, outstanding service, and
commitment to delivering a premium product for travelers worldwide.
American received the award at a presentation ceremony in Berlin.
This year, the award has special significance as it also specifically
recognizes American Airlines employees for their exceptional efforts to
deliver outstanding service during extraordinary times in the travel
industry.

“We are honored to receive this prestigious award, and congratulate our
employees for their commitment to provide outstanding customer service
during some very challenging times,” said Dan Garton, American’s executive
vice president-Marketing. “This award is an affirmation of the excellence
and professionalism of the people of American Airlines. Their dedication
is consistently delivering more of what our customers value—frequent
flights throughout the world’s largest network, world-class Admirals Club
and Flagship Lounge facilities at airports around the globe, convenient
check-in options, the AAdvantage(R) program, and great low fares.”

“American Airlines has certainly gone the distance to ensure the traveler
experiences the highest standards of quality and service,” said Mr. Joseph
Cinque, president of American Academy of Hospitality Sciences. “We are
proud to have American Airlines setting goals for the rest of the world to
follow as a recipient of this year’s 2004 Five Star Diamond Award.”

The criteria for the Five Star Diamond Award is based on standards of
hospitality, service, ambience, attitude and cleanliness. Selections are
based upon the recommendations of world travelers and the anonymous visits
and evaluations of the academy.

The American Academy of Hospitality Sciences, recognizing worldwide
commitment to hospitality since 1949, is the only international
organization that awards excellence in the global travel and luxury
services sector.
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