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Managing Customer Complaints Seminar - London 2017

Managing Customer Complaints Seminar - London 2017

This seminar is tailored for the travel industry and delivers practical advice and information to help you to improve your customer complaints management strategy.  ABTA speakers and external experts will look at the whole complaints handling process including; ABTA’s Code of Conduct; how to identify business risks and manage people and processes; the effective use of social media; using the evidence from your complaints; and the arbitration process.


Date:Thursday, 7 December 2017
Email:.(JavaScript must be enabled to view this email address)


Central London, United Kingdom