ABTA’s Customer Service Excellence conference explores how you can drive business growth and improve brand loyalty by delivering excellent customer service. Whether your customer is travelling for business or pleasure, the service they receive both prior to and post departure will determine whether they return to use your services again. For new customers, improved customer service may also be the deciding factor on how likely they are to complete the booking with you, directly impacting your sales. This practical one-day conference is tailored for those working in travel, including large, medium and small firms and will look at ways to improve your customer service strategy, engage your workforce and improve communication across all channels.