One in three commuters in the United Kingdom were delayed on their most recent train journey, according to new Which? research. The consumer affairs organisation surveyed nearly 7,000 UK rail passengers, to find the best and worst train companies, and those with frequent delays.
The latest Which? train satisfaction survey reveals commuters are bearing the brunt of poor service, as the organisation finds rail operators aren’t doing enough to let delayed passengers know their rights on compensation. For the fourth annual satisfaction survey Which? scored train companies based on the responses of over 7,300 train travellers when asked about their journeys over the last 12 months.
As new research from Which? suggests more than six million people have experienced a problem or frustration on holiday in the last two years, with Which? inviting travellers to share their getaway gripes and sign up to a campaign to “Stop the Holiday Hassles”.
Leading leisure car rental brand, Alamo Rent-a-Car, is welcoming a campaign by consumer group, Which? for fairer fuel policies when renting in Spain.
Which? and Spanish consumer group, OCU, call on car hire companies to end all unexpected extra charges and play fair with their fuel policies, as Which? research finds that many tourists are getting a raw deal when hiring a car in Spain.
Following the announcement that two airlines - Swiss and Lufthansa – are to start charging customers for using debit and credit cards, Richard Lloyd, Executive Director of Which?, says
Assistance for disabled travellers using UK airports is at best patchy, and at worst nothing short of neglectful, says Which? Travel.
Half of people who made a complaint about their holiday in the last three years were left feeling disgruntled about the outcome, finds new research* from consumer champion Which? Legal Service.
Following the announcement that the European Parliament voted to give ferry passengers similar rights to air passengers for cancellations and delays, Rochelle Turner, Head of Research for Which? Holiday, says:
Air Malta has celebrated being named one of the leading short-haul carriers flying out of the UK and claimed that the achievement is evidence that it is a ‘customer-focused airline’.