After a somewhat mealy-mouthed first effort appeared to fall on deaf ears, United Airlines chief executive Oscar Munoz has issued a second apology following the forced removal of a passenger from a flight. Passenger David Dao was dragged screaming from a flight from Chicago to Louisville, Kentucky, on Sunday, with the airline initially describing the flight as overbooked.
United Airlines corporate and agency customers entered the “jet stream” earlier, as the airline unveiled its new online portal – United Jetstream. The move represents an effort to simplify the travel management process and give customers an intuitive suite of self-service tools.
United Airlines will increase the frequency of its flights from London/Heathrow to its New York hub, Newark Liberty International Airport, this summer to six-times daily.
United Airlines has reported full-year net income of $2.3 billion, diluted earnings per share of $6.85, pre-tax earnings of $3.8 billion and pre-tax margin of 10.4 per cent. Excluding special items, UAL reported full-year net income of $2.9 billion, diluted earnings per share of $8.65, pre-tax earnings of $4.5 billion and pre-tax margin of 12.2 percent.
United Airlines and Saks Fifth Avenue have unveiled a United Polaris-themed takeover of the windows in the luxury retailer’s flagship store in New York City. Entitled Now Arriving, the 14 storefront windows display a replica of a United Airlines plane.
Carrie Fisher, who played Princess Leia in the Star Wars films, is in intensive care after suffering a heart attack during a United Airlines flight from London to LA, according to reports.
United Airlines has taken delivery of the company’s first 777-300ER from Boeing in Everett, Washington. The airline’s newest aircraft type features the all-new United Polaris business class seat and will start regularly scheduled service in February 2017.
United Airlines has begun the roll-out of its all-new United Polaris business class, the airline’s most significant product transformation in more than a decade. The new product features a reimagined, sleep-enhancing experience for intercontinental travellers. The first phase of United Polaris features an elevated in-flight food and beverage experience, tranquil custom bedding from Saks Fifth Avenue, exclusive amenity kits with products from Soho House & Co’s Cowshed Spa, and the opening of the first of nine United Polaris lounges around the world, at Chicago O’Hare International Airport.
United Airlines has reported third-quarter net income of $965 million, diluted earnings per share of $3.01, pre-tax earnings of $1.5 billion and pre-tax margin of 15.2 per cent. “We delivered another very good quarter, demonstrating the progress United continues to make at improving our customer experience, which included our best third quarter on-time performance in company history,” said Oscar Munoz, chief executive officer of United.
United Airlines continued its stretch of record-breaking operational performance by achieving its best on-time results for a summer travel season in company history. Beginning June 1st through August 31st, more than 76 per cent of mainline and regional flights arrived on time, representing a five percent increase over summer 2015 and a nearly ten per cent increase over summer 2014.
Fourteen people were injured following severe turbulence which forced a transatlantic United flight to make an emergency landing at Shannon Airport in Ireland.