Heathrow Express has received an overall satisfaction rate of 96 per cent from the latest National Rail Passenger Survey, placing it head and shoulders above the national average of 81 per cent and 17 percentage points ahead of the London & South East average of 80 per cent.
Heathrow Express is joining the #LondonIsOpen campaign with the first dynamic advertising campaign to be translated into six languages. Heathrow Express has loaded their smart screens, which are situated in the baggage re-claim area at Heathrow and show live price and journey time comparisons between taxis and the airport’s train service to central London, with Cantonese and five different European languages.
Heathrow Express passengers will now be kept up to date with a new BBC World News on-board service, which will provide one-minute news and business bulletins on the 15-minute journey to and from Heathrow and Paddington. The bulletins will be delivered through the existing Express TV service, which are positioned on screens throughout First and Express Class on Heathrow Express trains, which depart from Paddington on average every 15 minutes.
Following investigation, a fault – a structural defect on the underside of the carriage – has been found on some Heathrow Express trains. The trains have been taken out of service for the foreseeable future causing disruption between London and the airport. The trains will now undergo further examination and maintenance work.
Star Alliance and Heathrow Express have teamed up to offer Star Alliance Gold Card holders a special benefit when travelling on Heathrow Express trains – a free upgrade. Making use of this offer is very simple. Customers just need to purchase a standard class single or return ticket for the Heathrow Express, the fastest rail link between the airport and London Paddington Station.
Passengers can now buy a ticket for the fastest route from central London to Heathrow for just £5.50 when buying a Heathrow Express ticket at least 90 days in advance. Tickets can be purchased through the Heathrow Express website. Heathrow Express, which takes as little as 15 minutes from London Paddington to Heathrow, has introduced a raft of new tickets to help holidays cost less, which along with the kids go free permanent offer, means a family of four can travel between central London and the UK’s hub airport from just £11.00.
Passengers headed for London airports over Christmas are set to experience disruption as National Rail begins a period of intensive engineering works. Gatwick Express train services from London Victoria will stop for the next ten days, reassuming only on January 4th.
Travellers are now much closer to a door-to-door experience as Amadeus Selling Platform’s latest module enables travel agents to sell airport express tickets as they book a flight or hotel. Heathrow Express is the first to launch this tool with Airtrain in Brisbane to follow in 2016. For many travellers, arriving at a destination airport is the easy part - working out how to get to the city centre once there is often an altogether different story.
Travelport has announced travel agencies in the UK, Ireland and the Nordics can now earn commission on Heathrow Express tickets booked through Travelport Smartpoint. The announcement follows the launch earlier this year of Travelport’s industry-first solution, offering airport express services to travel agencies through a plugin on its Travel Commerce Platform.
In its first ever UK advertising sponsorship deal, Tata Communications joined forces for the ‘We’re the connection’ campaign with Heathrow Express. Tata Communications’ logo, along with colourful photography and surprising facts about the company’s capabilities, will ‘wrap’ the air-rail link’s fleet – with the images emblazoned across the exterior of the trains.
Heathrow Express plans to run services every 15 minutes during shortened operating hours if a threatened 24-hour walk-out by Network Rail workers goes ahead from 17:00 on Bank Holiday Monday. Should the RMT and TSSA unions’ strike by signallers and maintenance staff take place, on Monday the normal Heathrow Express timetable will be in operation until 18:30, and on Tuesday services will run between 07.30 and 18:30.