Changes to rail fares that would guarantee customers simpler fares and the best possible deal every time they travel are set to be trialled by train companies. Passengers on trains between London and Sheffield or Scotland will be among the first to benefit from an overhaul of rail fare regulations as part of the tests agreed between train companies and the government.
SNCF has launched TGVmax, the first unlimited travel pass for young travellers. Available to those aged 16-27, young adults can explore every corner of France in complete freedom, enjoying unlimited travel on all TGV and Intercités trains requiring reservations.
Rocky Mountaineer has announced the appointment of Sarah Revell to the newly created role of training and sales account executive. Revell joins the UK team with responsibility for the Irish market, where she will focus on building partner relations with business-to-business operators and business development, in addition to growing Rocky Mountaineer’s brand awareness in the country.
Heathrow Express has received an overall satisfaction rate of 96 per cent from the latest National Rail Passenger Survey, placing it head and shoulders above the national average of 81 per cent and 17 percentage points ahead of the London & South East average of 80 per cent.
Southern members of the ASLEF union have suspended all industrial action in the UK, including strikes due to take place next week. As a result, the train operator will return to a full service from Tuesday, January 24th.
Trainline has announced that Mark Brooker has been appointed chief operating officer, with responsibility for marketing, product and Trainline International. In this newly created role, he will report directly to chief executive Clare Gilmartin.
In a rail industry exclusive, leading train company CrossCountry has announced it has removed the administration fee charged when customers need to change the date or time of their Advance ticket. Because Advance tickets are intended for specific trains and set times, the rail industry charges a £10 administration fee if a customer needs to change their plans.
Eurostar is launching a new, lower and simpler Pass holder fare for all Interrail travellers, having joined Eurail Group. Interrail Pass holders looking to discover multiple destinations as they hop on and off Europe’s rail network can secure Eurostar seats from £23 one way in Standard class with their Interrail Pass.
Rail passengers in the UK have seen ticket prices rise by an average of 2.3 per cent on the first week day of the new year. The increase, which is pegged to inflation, covers regulated fares, including season tickets, and unregulated, such as off-peak tickets.
Eurostar is set to welcome over 368,000 people during the festive season, a nine per cent rise compared to the same period last year. It is expected to be its busiest December ever at the high-speed passenger service between the UK and mainland Europe.
Passengers on Southern Rail in the UK are experiencing a second day of strike action as train operators and staff continue to dispute who should operate the doors. As the industrial action continues, Southern representatives will meet with the RMT and Aslef unions to seek an end to the dispute.
Measures to improve ticketing information for passengers and make it easier for people to choose the best value fare for their journey were agreed earlier at a forum co-hosted by rail minister Paul Maynard. Working alongside consumer organisation Which?, the department for transport, the Rail Delivery Group and Transport Focus have come together to develop the proposals.