Rail & Coach News Page 10

Fears for Rome tourism as city seeks to limit coach access

Fears for Rome tourism as city seeks to limit coach access

Plans by Rome’s tourism authorities to reduce coach access to the city’s historical centre by two-thirds will inflict a body blow to the city’s overnight group travel sector, which is worth well-over €1.65 billion, the European Tourism Association has argued today.

Which? savages UK rail complaints systems

Which? savages UK rail complaints systems

Britain’s broken rail complaints system has led to train companies failing to deal with passenger concerns effectively and is even failing to treat customers with basic courtesy, new analysis from Which? reveals.

Key appointments at Heathrow Express

Key appointments at Heathrow Express

Dedicated airport rail service Heathrow Express has announced two new senior appointments with Les Freer becoming director and Sophie Chapman appointed head of operations.

Pepper joins Eurostar team at St. Pancras in London

Pepper joins Eurostar team at St. Pancras in London

In a first for the UK travel industry, the interactive humanoid robot offers customers, particularly families and children, a fun new way to find out about their journey before departure and entertains younger travellers.