Trainline has announced that Mark Brooker has been appointed chief operating officer, with responsibility for marketing, product and Trainline International. In this newly created role, he will report directly to chief executive Clare Gilmartin.
In a rail industry exclusive, leading train company CrossCountry has announced it has removed the administration fee charged when customers need to change the date or time of their Advance ticket. Because Advance tickets are intended for specific trains and set times, the rail industry charges a £10 administration fee if a customer needs to change their plans.
Eurostar is launching a new, lower and simpler Pass holder fare for all Interrail travellers, having joined Eurail Group. Interrail Pass holders looking to discover multiple destinations as they hop on and off Europe’s rail network can secure Eurostar seats from £23 one way in Standard class with their Interrail Pass.
Rail passengers in the UK have seen ticket prices rise by an average of 2.3 per cent on the first week day of the new year. The increase, which is pegged to inflation, covers regulated fares, including season tickets, and unregulated, such as off-peak tickets.
Eurostar is set to welcome over 368,000 people during the festive season, a nine per cent rise compared to the same period last year. It is expected to be its busiest December ever at the high-speed passenger service between the UK and mainland Europe.
Passengers on Southern Rail in the UK are experiencing a second day of strike action as train operators and staff continue to dispute who should operate the doors. As the industrial action continues, Southern representatives will meet with the RMT and Aslef unions to seek an end to the dispute.
Measures to improve ticketing information for passengers and make it easier for people to choose the best value fare for their journey were agreed earlier at a forum co-hosted by rail minister Paul Maynard. Working alongside consumer organisation Which?, the department for transport, the Rail Delivery Group and Transport Focus have come together to develop the proposals.
Trainline has announced it is now offering tickets to destinations across the whole of Benelux via its website and mobile applications. The expansion of the Trainline offering in these countries is a clear demonstration of the company’s continued commitment to grow its network across Europe.
SNCF has introduced newly-designed TGV Océane trains on the line linking Paris-Montparnasse station with Bordeaux and Toulouse in south-western France. SNCF Voyageurs chief executive Florence Parly joined by Alain Vidalies, French minister of state for transport, oceans and fisheries on the first train as it left Bordeaux-St-Jean station.
Rail passengers in the south of England are facing significant disruption today as train drivers on Southern services begin three days of strike action. No services are expected to run on the entire network as drivers begin a 48-hour walkout. A further 24-hour strike is set for Friday.
Commuters travelling to the Southern District of Hong Kong Island will be able to enjoy the MTR railway service from December 28th. With green lights received from relevant authorities that all of the required statutory inspections and tests having been successfully completed, the MTR Corporation announced the Fully Automatic Operation train service of the MTR South Island Line will begin at the end of the month.
Gatwick is preparing for the latest bout of strike action at Southern Rail, warning passengers to expect significant disruption over the coming days. On December 13th, 14th and 16th, there will be no Southern trains and reduced Gatwick Express services.