Virgin Atlantic offline as IT upgrade begins

Virgin Atlantic offline as IT upgrade begins

Virgin Atlantic will implement an upgrade of its IT systems over the weekend, designed to further improve the airline’s travel experience for its customers, providing them with more choice and better service.

The upgrade will mean that, for a short window, customers will not be able to purchase flights or change any reservations on, the mobile app, via travel agents or through the airline’s customer service centre.

Customers flying during the transition period will be contacted to let them know to check-in online using, Virgin Atlantic’s joint venture partner’s website.

The airline has also increased the number of staff at its customer service centre and at airports, in order to help any customers requiring any additional support.

Following the upgrade, an initial period of adjustment is expected and some booking and check-in functions may still be limited.

However, Virgin Atlantic expects its new system to deliver significant benefits for its customers.

Virgin Atlantic would like to thank its customers in advance for their understanding.