United Airlines installs automated passport control kiosks

United Airlines installs automated passport control kiosks

United Airlines customers returning to the United States through Newark Liberty International Airport may now enjoy a faster, more flyer-friendly customs experience. The airline has installed 20 Automated Passport Control (APC) kiosks by BorderXpress in the Terminal C customs hall at its Newark Liberty hub – the New York area’s premier international gateway.

United’s new APC kiosks expedite the U.S. Customs and Border Protection (CBP) entry process by enabling United customers to scan their passport and complete their customs declaration before proceeding to a CBP officer. The kiosks significantly reduce customs wait times, accelerating the screening process by an average of 89 percent according to Vancouver Airport Authority, which manufactures the units.

“This technology will offer our customers shorter wait times, less congestion and faster flight connections,” said Don Wright, the airline’s vice president at Newark Liberty. “We’re pleased to bring Automated Passport Control to our New York-area hub, and we will continue to invest in services that provide more choice, control and convenience to our global customers.”

“U.S. Customs and Border Protection places a significant value on our public-private partnerships, and we continue to collaborate on innovations to improve the international arrivals process,” said Robert E. Perez, director of CBP’s New York Field Operations. “The Automated Passport Control kiosks are a prime example of our efforts to deploy a solution that is mutually beneficial for CBP, airline carriers, airport authorities and international air travelers.”

United customers who use the kiosks follow a set of simple on-screen instructions to obtain a receipt confirming their identity and flight information. Passengers then bring the receipt and their passport to a CBP officer for final processing.


United has rolled out APC kiosks at its hubs in Chicago and Houston over the past year and plans to deploy an additional 10 units at Newark Liberty in the coming weeks. The service is free to all international travelers with a U.S. or Canadian passport and does not require pre-registration.

The faster processing for these travelers results in more efficient processing for all United customers arriving on international flights at Newark Liberty.

“We are proud to partner with United Airlines, the largest carrier at Newark Liberty International Airport, to launch Automated Passport Control technology,” said Craig Richmond, president and CEO of Vancouver Airport Authority. “BorderXpress kiosks will help expedite the border clearance process, cutting wait times in half and lowering operating costs, while improving the customs experience for travelers and airport personnel alike.”