Travelport, a leading distribution services and e-commerce provider for the global travel industry, has announced the Middle East and Africa launch of its new Search Control Console, a leading tool to customise search in real time.
The application is Travelport’s latest innovation in intelligent flight search, enabling agencies to centrally control over 35 rules and parameters to fine tune the relevancy of search results to their traveler’s needs and to quickly capture business opportunities.
Travelport’s Search Control Console is the only web-based solution of its kind that enables agencies to configure air shopping search parameters according to individual traveler needs.
For example, agents can use the application to eliminate particular transit airports that they know from experience have a poor customer experience, or prohibit a connection point for a set time period if the area has been affected by a volcanic ash cloud or another natural disaster.
The Search Control Console removes the burden of labor-intensive ‘intelligence coding’, or the need to continually send instructions to frontline sales staff, saving both time and money.
Agencies can also leverage the Travelport Search Control Console to achieve important financial objectives. Search modifiers within the application can be applied to meet airline sales targets.
“The Search Control Console is testimony to our commitment to intelligent search and investing in technology solutions that are important now and in the future.
“We are convinced our travel agency customers will see the value in this highly efficient tool as it really does enable them to offer an enhanced customer experience,” said Rabih Saab, president, MEA, Travelport.
The Travelport Search Control Console application is available to subscribers of the Apollo, Galileo and Worldspan systems worldwide.