In response to the Office of Rail Regulation report into performance and Network Rail figures showing that trains have set a record for punctuality, Michael Roberts, Chief Executive of the Association of Train Operating Companies, said:
“Official figures show that train companies are becoming ever more reliable at ensuring passengers arrive on time. Record levels of punctuality mean that many passengers are seeing real improvements in service quality.
“But the regulator is right to highlight areas of real concern about Network Rail’s operations that need constant vigilance, such as the West Coast line from London to Glasgow, to ensure that passengers get a better service in the future.
“With a major five-year programme of investment in hand to improve the railways, it is vital that Network Rail learns from recent experience and becomes more effective in managing major projects. Train companies also fully support Network Rail’s target to reduce disruption caused to passengers by engineering: the priority now is to develop a plan of action built on early involvement of train companies in the planning of engineering works.”