Thomas Cook apologises to customers forced to collect Olympic tickets

25th Jul 2012
Thomas Cook apologises to customers forced to collect Olympic tickets

Thomas Cook has apologised to hundreds of sports fans who will be forced to collect tickets for the 2012 Olympic Games in London.

Fans expecting tickets through the post have been left empty handed as the tour operator struggled to dispatch deliveries in time.

In some cases fans will only be able to collect tickets hours before the event.

A spokesperson for Thomas Cook said: “Our priority is to ensure our customers take their seat at the Games.

“Unfortunately, a very small proportion have experienced a delay and we’ve contacted them all to confirm collection of their tickets from a choice of locations in London.”

The tour operator said those having to collect their tickets would receive the £5 delivery charge back as a “goodwill” gesture.

The troubled holiday retailer – an official supplier of the games - still had almost a quarter of its 300,000 tickets for the Games to sell last month.



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Related Event

London 2012 Olympics London 2012 Olympics
Event starts: Friday, 27th July 2012

The 2012 Summer Olympic Games kicked off in London, United Kingdom on 27 July and close on 12 August 2012. London became the first city to officially host the modern Olympic Games three times, having previously done so in 1908 and in 1948.

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