Guests at luxury London hotel, The May Fair, will now be able to access and book a host of hotel services during their stay, through the newly implemented Cardola VirtualHotel application.
Accessed through an in-room iPad, VirtualHotel is now available in each of the hotel’s 18 signature suites, providing guests with instant access to services both inside and outside the hotel.
The first UK installation for Cardola will not only simplify service delivery, but enhance the hotel’s customer service.
Interfacing directly with the hotel’s Front of House and point of sale systems, the application enables the Hotel to provide a seamless service 24 hours a day.
Anthony Lee, general manager at The May Fair, explained: “Today’s travellers are now accustomed to using mobile devices and applications, so their expectations of hotels to deliver top notch technology are constantly rising.
“While it’s imperative for us to keep ahead of the technology game, we can’t afford to take our eyes off service delivery and the Cardola team were instrumental in helping us achieve this.”
Guests can now use VirtualHotel to make restaurant reservations, book spa treatments and request a whole range of services such as; dining in, wake up calls, extra pillows or a toothbrush.
Links to external websites are also accessible on the app, such as airport check-in services, local weather forecasts and social networking sites, while a substantial ‘London guide’ and map of the local area are included to help guests navigate round the city during their stay.
Tim Butterworth, managing director at Cardola, commented; “As a leader in its field, The May Fair recognises the role technology will play in complementing customer service and is taking an important step towards trusting in technology to enhance its overall guest experience.”
The application will also shortly be available to download direct to all guest’s own devices via the app store – providing guests with additional access to services both before and after their stay.