SWISS has further enhanced the scope of the customer services it provides via the Facebook and Twitter social media platforms. Customers can now use these online channels 24/7 to contact the airline’s Service Center at any time of the day or night with any inquiries they may have regarding flights, tickets, re-bookings and the like.
The new 24-hour service is provided in five languages: English, German, French, Italian and Spanish.
SWISS has been utilizing the Facebook and Twitter social media platforms for some time now to publish general information about the company, product news, contests, and more. The airline has now expanded its use of these online communication channels to ensure its round-the-clock reachability for its customers worldwide. SWISS is the first company in Switzerland to provide a 24/7 specially-trained service center.
Thanks to these expanded online facilities, SWISS customers can now get in touch with the airline quickly and directly from any internet-capable device at any time of the day or night and wherever they may be.
The service can be accessed via either Twitter (@SwissAirLines) or Facebook.