Southwest Airlines has renewed its reservations system agreement with Sabre Airline Solutions, the aviation industry’s largest software-as-a-service provider. The multi-year contract extends a long-term business relationship between Southwest and Sabre for passenger and operations solutions across Southwest’s domestic network. In May, Southwest Airlines completed its purchase of AirTran Airways and has been working since to merge the two airlines.
“Delivering excellent Customer Service is a hallmark of Southwest, so it’s important to us that our Customers have a seamless shopping, booking and travel experience during our acquisition of AirTran,” said Bob Young, chief technology officer for Southwest. “We look forward to continuing our work with Sabre to have the technology in place to achieve our ongoing Customer Service objectives.”
Sabre provides extensive experience helping airlines of all sizes successfully execute their business model and deliver their brand promise. Southwest’s decision to continue their relationship with Sabre to help support the AirTran integration is another strong example of Sabre’s flexibility in order to meet the demands of a rapidly changing industry.
“Sabre has the expertise and technology to provide Southwest the flexibility needed as they take this significant step in growing their airline,” said Hugh Jones, president of Sabre Airline Solutions. “As their long-time technology provider, we look forward to continue assisting Southwest Airlines in its evolution.”