A fresh face of Southwest Airlines is coming to a television near you! Today, the airline kicks off its new advertising campaign with TBWA\Chiat\Day—its first with the agency. Southwest worked with TBWA\Chiat\Day to build a campaign that tells the story of how Southwest became America’s Largest Domestic airline, while also featuring recent product improvements that include the Rapid Rewards program, inflight Wifi, Live TV, Evolve cabins, and the new 737-800 aircraft.
“Southwest shares certain values with its Customers—hard work, perseverance, and the relentless pursuit of finding a better way. These values have been the basis for how Southwest has led the industry, and we translated that vision into a reality with these new ads,” said Bob Jordan , Southwest Airlines’ Executive Vice President and Chief Commercial Officer. “We’re always working on making our airline a better choice for air travel. Southwest carries more domestic Customers than any other airline and this new campaign showcases the impact we make on Customers every time they step on board a Southwest flight.”
The campaign, shot in both Houston and Los Angeles, features a mix of Southwest Airlines Employees combined with representations of Southwest’s Customers. The :60 second launch spot that will begin airing Tuesday, March 19 in men’s college basketball championship games on CBS, TBS, TNT and truTV, highlights how the airline has continually strived to be better for its Customers. An additional national spot focuses in on the in-flight experience; Wifi availability, Live TV, and revamped interior with new leather seats and larger overhead bins. In its third spot, the brand highlights its best in category loyalty program—Rapid Rewards. The campaign reinvigorates the Southwest Airlines brand and reveals its story as one that people may not perceive it to be. The work was led creatively by John Norman (TBWA\Chiat\Day’s Chief Creative Officer) and directed by renowned-talent, Erik Van Wyck .
“In a world with so many airline options, it’s important to leverage a brand truth to differentiate from the competition,” said Norman. “Southwest is always looking for a better way to get there. The campaign highlights its products, its Customers, and its Employees that grew the company.”
“The campaign is a departure in tonality for Southwest, and we hope it inspires our Customers,” said Jordan. “Southwest has changed a lot over the years, we keep getting better, and we want Customers to see us in a new light. To do that we needed something powerful to catch our Customers’ attention and entice new Customers to give us a try—and we love the result.”