The selection is a great honour and a source of pride for the brand, as Robert Gaymer-Jones, CEO of Sofitel, noted: “It is truly a great accomplishment to have Virginia representing Sofitel in this world-renowned organization. With French roots, both Sofitel Luxury Hotels and Clefs d’Or share a standard in upholding the highest level of guest services and experience.”
She has worked at many of Montreal’s premier hotels and has served as a concierge at the Sofitel Montreal Golden Mile since 2002, as well as president of the Canadian chapter of Les Clefs d’Or. She was naturally was eager to express her enthusiasm about her new duties: “It is my esteemed honour to lead this organization on behalf of Sofitel,” said Virginia Casale, newly appointed President of Les Clefs d’Or. “Throughout the Sofitel worldwide- network, we have always placed an emphasis on unparalleled service for our guests, creating a legacy not only for the brand, but also for that of our French heritage. I look forward to sharing this foundation and our brand’s tradition of excellence with the international community of Les Clefs d’Or.”
With more than 25 years of experience in the guest services industry and a member of Les Clefs d’Or for more than 20 years, Virginia Casale is the first Canadian woman to be appointed worldwide president and the second woman to hold the position. Virginia has achieved a very high level of competency, cultivated over more than 25 years in the services sector. A member of Les Clefs d’Or for the past 20 years, she is the first Canadian woman and the first woman to hold the position.
Virginia’s distinction is a crowning achievement for Sofitel, which currently has 70 esteemed concierges who are members of Les Clefs d’Or. At this year’s Congress, more than 25 concierges within the Sofitel network travelled to Toronto from properties in South America, Europe and Asia, making Sofitel the most widely represented hotel brand at the prestigious annual event.