With the reopening of European airspace, Singapore Airlines is returning to a full European flight schedule with immediate effect.
Customers already booked on scheduled flights to and from Europe will now be able to travel as planned.
At this point, we are able to resume operations as scheduled, as all airspace at destinations to which we operate has opened. We are also looking into the possibility of mounting additional flights, and using aircraft with larger capacity on certain routes, where possible. The situation remains fluid, however, and any changes to this plan or updates will be provided through www.singaporeair.com.
As operations return to normal, customers who had their previous flights cancelled will be re-booked on departing flights subject to availability. Priority will be given to special needs or elderly customers, and those with infants or young children. Following that, customers who have the earliest original departure dates will be assigned seats on the flights.
We would like to advise customers to proceed to airports only if they have confirmed tickets, as there is no guarantee that customers will be able to secure a seat on a flight even when they wait at the airport.
Customers with the following queries may call the respective hotlines:
* Alternative travel arrangements and re-bookings: +65 6223 8888 or +65 6789 8188
* Flight status and airport closures: +65 6542 3311
Singapore Airlines will waive cancellation and change fees for confirmed tickets to and from Europe. The waiver, which is valid for tickets issued up to and including 15 April 2010, will be for travel up to and including 02 May 2010. The same conditions apply for KrisFlyer redemption tickets.
Singapore Airlines thanks all its customers for their kind understanding as flight operations have been disrupted since 15 April. The Airline estimates the revenue opportunity loss from flight cancellations and disruptions at $40 million, comprising $10 million from cargo operations and $30 million from passenger operations, without taking into account variable cost savings. It is anticipated that a large portion of the $30 million mentioned above will accrue from deferred travel as normal flight operations resume. The Airline separately estimates the cost of hotel accommodation, meals and other facilitation of affected customers both in Singapore and at overseas locations as a result of the disruptions at $10 million.