ScotRail is searching for a second group of apprentices following the success of the rail industry’s first ever Modern Apprenticeship in Customer Service scheme. The train operator is looking for up to 12 candidates aged between 16 and 23 to work through the 18-month programme.
Successful candidates will gain valuable experience in three key customer service roles – station booking office, ticket examiner and on-train hospitality host – based in Aberdeen, Edinburgh, Glasgow, Inverness or Perth.
They will achieve a Level 2 VQ in Customer Service and have the chance to undertake their Gold Duke of Edinburgh’s Award, as well as the prospect of a full-time career with ScotRail.
The first Modern Apprenticeship in Customer Service programme was launched with a group of 11 apprentices in March 2011.
Throughout the 18 months, the scheme has gained MSP support, praise in the Scottish Parliament and also saw the transport company pick up Best Newcomer at the 2011 Scottish Apprenticeship Awards.
Steve Montgomery, ScotRail’s managing director, said: “We are delighted to reintroduce the Modern Apprenticeship in Customer Service for new recruits.
“Like the first group they will face many challenges during the 18 months. However, in return they will receive first rate training and mentoring to develop their confidence and equip them with the skills to forge a successful career.”
Angela Constance, Minister for Youth Employment, said: “Taking on a young person is not just an act of corporate social responsibility, it also makes good business sense and will help employers and Scotland thrive when the economy starts to recover.
“I want to persuade more employers to create such opportunities for both themselves and our young people and ScotRail are setting an excellent example in this field.”
She added: “After surpassing our target of 25,000 MAs last year, we remain committed to improving the employability and therefore life chances of our young people.”
Barry Fisher, DofE Scotland director, said: “We are delighted that ScotRail has decided to use the DofE as part of its apprentice programme for the second time. ScotRail is a fantastic supporter of the DofE and we look forward to welcoming a new cohort of Gold Award holders from ScotRail in 18-months’ time.”